jetblue vacations insider experience

JetBlue Vacations Insider Experience

Our new Insider Experience program puts a specially trained team of local Insiders at your service throughout your stay, at no extra charge. The Insider Experience now comes standard with all JetBlue Vacations packages to Aruba, Cancun and Punta Cana, with more destinations to be rolled out in the future.

Enhanced safety standards and destination travel guidelines:

Due to coronavirus, the Insider Experience is only available on vacations packages booked after 6/1/20 for travel starting 9/1/20.* In addition to elevating our commitment to your safety in the air, we’ve worked hard to ensure our Insider Experience upholds the same level of safety in our destinations.

Check out some of the changes we’ve made to the Insider Experience with the safety and health of our customers and crewmembers in mind.

Ground transfers:

  • Customers are required to wear masks before boarding ground transfer vehicles
  • Ground transfer vehicles will be boarded from back to front
  • Reduced capacity on the buses to ensure space for social distancing
  • Temperature check before boarding vehicle
  • Free airport transfers

    Get free airport transfers when you book with JetBlue Vacations. Add “Free Insider Experience Shared Roundtrip Airport Transfer” before you checkout online. If you forget, you can add an airport transfer later by calling us at 1-844-JB-VACAY (528-2229).

  • Arrival meet & greet

    We’ll meet you at the airport and show you to your ride. Once you collect your bags and get through Customs, look for your JetBlue Vacations Insider holding a JetBlue Vacations sign and wearing a JetBlue Vacations polo.

  • Concierge services

    Count on our JetBlue Vacations Insiders for advice and help booking tours, activities and dining — especially that coveted sunset dinner rez. Plus, they're easy to reach — you can contact them via WhatsApp.

  • Problem solving

    If you have any questions or concerns or need support on an issue with the hotel or at the airport, we’ve got your back. You’ll find contact info for your JetBlue Vacations Insiders in your pre-trip email.

Meet your JetBlue Vacations Insiders

Aruba insider
HometownOranjestad, ArubaAruba must-see:The unique difference between the rustic Dutch architecture in one half of the island and breath-taking views + beaches on the other half.Aruba must-eat:Fried fish and shrimp at Zeerovers Restaurant
Punta Cana insider
HometownPunta Cana, Dominican RepublicPunta Cana must-see:Our principal night entertainment centers and the local gastronomy.Punta Cana must-eat:Rice with chicken and peas
Cancun insider
HometownCancún, MexicoCancun must-see:Isla MujeresCancun must-eat:Tikinxik (fish cooked in banana leaf)
Aruba insider
HometownOranjestad, ArubaAruba must-see:The Natural Pool, also known as “conchi” located in a very remote area in east Aruba. It is formed by rock and volcanic stone circles.Aruba must-eat:Keshi yena
Punta Cana insider
HometownPunta Cana, Dominican RepublicPunta Cana must-see:Our main natural pool in sauna island.Punta Cana must-eat:Mofongo and sancocho
Cancun insider
HometownCancún, MexicoCancun must-see:Río SecretoCancun must-eat:Arrachera con papa horneada (Flank steak with baked potato)
Aruba insider
HometownOranjestad, ArubaAruba must-see:Our Caves in the Arikok National Park, to view the Indian drawings inside the caves. These can be found in the Fontein Cave, Guadarikiri Cave.Aruba must-eat:Papiamento Restaurant
Punta Cana insider
HometownPunta Cana, Dominican RepublicPunta Cana must-see:The beautiful landscapes of Punta Cana beaches.Punta Cana must-eat:Fried plantain and salami + passion fruit juice
Cancun insider
HometownCancún, MexicoCancun must-see:Chichen ItzaCancun must-eat:Ceviche (spicy fish salad)
Aruba insider
HometownOranjestad, ArubaAruba must-see:A Sunset Sail Cruise on a catamaran. Sunsets are not only enjoyable on the beach, they are even more spectacular when viewed aboard a catamaran.Aruba must-eat:Flying Fishbone Restaurant
Punta Cana insider
HometownPunta Cana, Dominican RepublicPunta Cana must-see:The beauty of the island surrounded by high mountains and beautiful beaches.Punta Cana must-eat:Dominican paella
Cancun insider
HometownCancún, MexicoCancun must-see:CozumelCancun must-eat:Tacos al pastor
Punta Cana insider
HometownPunta Cana, Dominican RepublicPunta Cana must-see:In addition to the beauty of Punta Cana, visit the colonial city in Santo Domingo, where you will find emblematic streets surrounded by the history of the first City of America.Punta Cana must-eat:Lobster
Cancun insider
HometownCancún, MexicoCancun must-see:TulumCancun must-eat:Cochinita pibil (Marinated pork with excellent flavor and seasoning)

Participating destinations

JetBlue Vacations Insider Experience FAQs


*What if I booked my free airport transfer before 6/1/20?
For bookings made prior to 6/1/20, for travel starting 9/1/20, your Free Airport Transfer is included. If you have no already added to your reservation, please call us to do so.

For bookings made prior to 6/1/20, for travel 6/1/20 - 8/31/20, the Free Airport Transfer is not available. if you are still interested in a Airport Transfer, you can call us at 1-844-JB-VACAY to purchase.

For new bookings made 6/1-8/31/20, for travel 6/1/20 - 8/31/20, the Free Airport Transfer is not available. if you are still interested in a Airport Transfer, you can call us at 1-844-JB-VACAY to purchase.

We apologize for any inconvenience and appreciate your understanding during this time. Please feel free to call us with any questions regarding your trip.

At the airport

At your destination