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JetBlue Vacations Insider Experience
Our Insider Experience program puts a specially trained team of local Insiders at your service throughout your stay—at no extra charge. The Insider Experience comes standard* with JetBlue Vacations flight + hotel packages to Aruba, Cancún, Montego Bay, Punta Cana, Nassau, Los Cabos and St. Lucia with more destinations to be rolled out soon.
*Select hotels are not eligible for airport transfers. Eligible bookings must arrive and depart from the same hotel.
Enjoy savings on flight + hotel packages to Insider Experience destinations when you book by 12/31/23 for travel anytime. Plus, get FREE airport transfers and 24/7 support from a local Insider.
- $25 off with promo code 25INSIDER
- $50 off when you spend $2,000+ with promo code 50INSIDER
- $150 off when you spend $4,000+ with promo code 150INSIDER
- $300 off when you spend $6,000+ with promo code 300INSIDER
Min. spend & terms apply.
In addition to elevating our commitment to your safety in the air, we've worked hard to ensure our Insider Experience upholds the same level of safety in our destinations.
Check out some of the changes we've made to the Insider Experience with the safety and health of our customers and crewmembers in mind.
Ground transfers:
- Customers are required to wear masks before boarding ground transfer vehicles
- Ground transfer vehicles will be boarded from back to front
- Reduced capacity on the buses to ensure space for social distancing
- Temperature check before boarding vehicle
You can reach out to your Insider up to 7 days before arrival to lock in any tours, activities and/or restaurant reservations. Check your email for information on how to contact your Insider before arrival.
Free airport transfers
Get free airport transfers when you book with JetBlue Vacations. Add “Free Insider Experience Shared Roundtrip Airport Transfer” before you checkout online. If you forget, you can add an airport transfer later by calling us at 1-844-JB-VACAY (528-2229).
Arrival meet & greet
We’ll meet you at the airport and show you to your ride. Once you collect your bags and get through Customs, look for your JetBlue Vacations Insider holding a JetBlue Vacations sign and wearing a JetBlue Vacations polo.
Concierge services
Count on our JetBlue Vacations Insiders for advice and help booking tours, activities and dining — especially that coveted sunset dinner rez. Plus, they're easy to reach — you can contact them via WhatsApp.
Problem solving
If you have any questions or concerns or need support on an issue with the hotel or at the airport, we’ve got your back. You’ll find contact info for your JetBlue Vacations Insiders in your pre-trip email.
Meet your JetBlue Vacations Insiders
JetBlue Vacations Insider Experience FAQs
General
1. Select any JetBlue Vacations package to Aruba (AUA), Punta Cana (PUJ), Cancún (CUN), Montego Bay (MBJ), Nassau (NAS), Los Cabos (SJD) or St. Lucia (UVF).
2. Once you have selected your flights + hotel package, click on the “Add Extras” button under your itinerary and find “Free Insider Experience Shared Roundtrip Airport Transfer.”
3. Then simply select the number of travelers in your party, click the ”Add Activity” button and continue booking your vacation.
Forgot to book your airport transfer? No worries. Just give us a call at least 48 hours prior to departure at 1-844-JB-VACAY (528-2229).
They’re available by phone, WhatsApp, and email throughout your stay. We’ll send you an email with the contact info seven days before departure. You’ll also receive a welcome packet upon arrival with all the contact info. For help booking tours, activities and dining reservations, JetBlue Vacations Insiders are available during business hours (which may vary by destination).
After hours, you can leave a voicemail and they’ll return your call the next day. For emergencies, they’re available 24/7. To best support you, there will be multiple Insiders at your service in each destination.
All Insiders speak english and the local language.
No. Everything has been taken care of on your behalf. Just enjoy the experience.
At the airport
A JetBlue Vacations Insider will be waiting for you in the Arrivals Hall to show you to your ride. (Your pre-departure email will have more specifics on where to go upon arrival.) They will be watching your flights to ensure a smooth arrival and transfer experience, even if you’re delayed.
They will be holding a JetBlue Vacations sign and wearing a JetBlue Vacations polo. They will not approach you unless you approach them, so make sure to say hello! If you don’t see them, feel free to reach out using the contact info you receive in your pre-departure email for assistance upon arrival.
Your driver will have your booking info, and you can rely on them to get you where you need to go safely.
The JetBlue Vacations Insider Experience includes free roundtrip ground transportation to and from the hotel. Your vehicle could range in size from a smaller private car to a larger bus. If you’d like to upgrade to a private transfer upon arrival, you can always add that to your booking for a small fee.
Make sure you add your ground transfer during the booking process or call 1-844-JB-VACAY to add your transfer for free after booking. Once you arrive at your destination, you’ll receive instructions on scheduling your return transfer to the airport at the end of your trip.
Due to local regulations, Insiders cannot carry your bags, but once you get to your vehicle the driver can assist you with getting your bags in and out of the vehicle. Tipping the driver is at your discretion.
At your destination
Our Insiders are locals who know the ins and outs of their destination. They can give you advice on what to see and do on the island, as well as help you book dining reservations, tours and activities. For added peace of mind, they’ll only recommend activities that have been fully vetted and are considered safe, secure and insured.
Your Insiders are there to ensure you have a seamless trip, even when things might go wrong, so reach out to them 24/7 in case of emergency for support.