JetBlue Vacations Insider Experience
Our new Insider Experience program puts a specially trained team of local Insiders at your service throughout your stay, at no extra charge. The Insider Experience now comes standard with all JetBlue Vacations packages to Aruba, Cancun and Punta Cana, with more destinations to be rolled out in the future.
Due to coronavirus, the Insider Experience is only available on vacations packages booked after 6/1/20 for travel starting 9/1/20.* In addition to elevating our commitment to your safety in the air, we’ve worked hard to ensure our Insider Experience upholds the same level of safety in our destinations.
Check out some of the changes we’ve made to the Insider Experience with the safety and health of our customers and crewmembers in mind.
- Customers are required to wear masks before boarding ground transfer vehicles
- Ground transfer vehicles will be boarded from back to front
- Reduced capacity on the buses to ensure space for social distancing
- Temperature check before boarding vehicle
Free airport transfers
Get free airport transfers when you book with JetBlue Vacations. Add “Free Insider Experience Shared Roundtrip Airport Transfer” before you checkout online. If you forget, you can add an airport transfer later by calling us at 1-844-JB-VACAY (528-2229).
Arrival meet & greet
We’ll meet you at the airport and show you to your ride. Once you collect your bags and get through Customs, look for your JetBlue Vacations Insider holding a JetBlue Vacations sign and wearing a JetBlue Vacations polo.
Count on our JetBlue Vacations Insiders for advice and help booking tours, activities and dining — especially that coveted sunset dinner rez. Plus, they're easy to reach — you can contact them via WhatsApp.
If you have any questions or concerns or need support on an issue with the hotel or at the airport, we’ve got your back. You’ll find contact info for your JetBlue Vacations Insiders in your pre-trip email.
Meet your JetBlue Vacations Insiders
JetBlue Vacations Insider Experience FAQs
For bookings made prior to 6/1/20, for travel 6/1/20 - 8/31/20, the Free Airport Transfer is not available. if you are still interested in a Airport Transfer, you can call us at 1-844-JB-VACAY to purchase.
For new bookings made 6/1-8/31/20, for travel 6/1/20 - 8/31/20, the Free Airport Transfer is not available. if you are still interested in a Airport Transfer, you can call us at 1-844-JB-VACAY to purchase.
We apologize for any inconvenience and appreciate your understanding during this time. Please feel free to call us with any questions regarding your trip.