Frequently Asked Questions

Booking

What is a JetBlue Vacations package?

A JetBlue Vacations package is a customizable travel package that includes roundtrip flights on JetBlue, hotel and/or cruise and/or a rental car. By purchasing travel services and accommodations through JetBlue Vacations, customers will save both time and money.

Want to book a one-way ticket with your JetBlue Vacations package, or having a problem booking a package online? Just give us a call at 1-844-JB-VACAY (528-2229). We’re here to help, 24/7. Restrictions may apply.


How do I book a JetBlue Vacations package?

You can book a JetBlue Vacations packages online or over the phone. To book online, visit jetblue.com/vacations, or jetblue.com and choose Vacations in the booking tool at the top of the home page.

To book by phone, call 1-844-JB-VACAY (528-2229). Crewmembers are available 24/7, and there is never an extra fee to book a vacation package by phone.

Itineraries that include more than one destination or hotel/resort, Even More® Space or Mint seats, pets, or more than 7 travelers, must be booked by phone. Please note that you cannot make a booking within 72 hours prior to departure.

Can I book a JetBlue Vacations package through the JetBlue app?

Yes, you can book a flight + hotel package through the JetBlue app. To book a flight + cruise package, visit jetbluevacations.com, or jetblue.com and click the JetBlue Vacations logo at the top of the homepage. To book by phone, call 1-844-JB-VACAY (528-2229). Crewmembers are available 24/7, and there is never an extra fee to book a JetBlue Vacations package by phone.

How can I get a copy of my confirmation email?

To view your JetBlue Vacations package itinerary online, visit jetbluevacations.com, and choose View my Vacation at the top of the home page.

Changes & cancellations

Can I change a JetBlue Vacations package after I’ve booked?

Yes, changes on JetBlue Vacations packages can only be made over the phone by calling 1-844-JB-VACAY (528-2229).

The first change to your flight + hotel package won’t incur any JetBlue change fees. All subsequent changes to your flight + hotel package will result in a $100 per person fee. Some hotel penalty periods may vary, but for any other hotel, changes must be made a minimum of the day prior to the scheduled departure date. If any changes involve an increase in price, payment will be required at the time of the change. Changes made to a JetBlue Vacations Flight + Cruise package won't incur any JetBlue change fees. JetBlue Vacations packages are subject to any applicable hotel, cruise or other Travel Supplier penalties, and any change in price. Cancellations made to Flights + Cruise packages are subject to penalty up to the full package price. Changes will not be effective until payment is received and availability is confirmed by the hotel/car supplier. Changes or cancellations made to flight + cruise packages may incur a penalty up to the full package price. See full terms.

A change in the number of occupants per room may change the price of the package.

Name changes are not permitted.

What if I need to cancel my JetBlue Vacations package?

All flight + hotel package cancellations will result in a $100 per person fee. Additional cancellation policies vary based on hotel. Please check the individual hotels for specific hotel cancellation restrictions. Please see cruise flight + cruise cancellation policies here. Cancellations may be made online or by calling us directly.

Please note: JetBlue Vacations packages are non-refundable. Any remaining amounts after the cancellation fee is processed will be held in a JetBlue Vacations Credit for one (1) year from the date of cancellation and may be applied to the purchase of a future JetBlue Vacations package.

JetBlue Vacations Credits may not be used for air-only travel on JetBlue.

Change & cancel fees

Changes must be made by phone at 1-844-528-2229. Cancellations may be made online or by phone. If a JetBlue Vacations package is not cancelled the day prior to scheduled departure, all money associated with this package will be forfeited. Please review your individual hotel’s change and cancellation policies, that may have more restrictive terms and conditions.

Flights + Hotel: The first change made to a JetBlue Vacations Flight + Hotel package is free. All subsequent changes will result in a $100 per person fee. JetBlue Vacations packages are subject to any applicable hotel, or other Travel Supplier penalties, and any change in price. All Flight + Hotel cancellations will result in a $100 per person fee.

Flights + Cruise: Changes made to a JetBlue Vacations Flight + Cruise package won't incur any JetBlue change fees. JetBlue Vacations packages are subject to any applicable hotel, cruise or other Travel Supplier penalties, and any change in price. Cancellations made to Flights + Cruise packages are subject to penalty up to the full package price. See more details on Cancellation Penalties.

How do I upgrade existing airfare to a JetBlue Vacations package?

If you’d like to upgrade your existing airfare to a JetBlue Vacations package and are not changing anything else, there is NO change fee involved. Just give us a call and we can upload your flights into the JetBlue Vacations system to make it a package.

If you’d like to upgrade your existing airfare to a JetBlue Vacations package and ARE changing destinations and dates, there will be a standard change/cancel fee per person, plus any increase in airfare.

Can I extend the travel dates of my JetBlue Vacations package?

Yes, changes on JetBlue Vacations packages can be made over the phone by calling JetBlue Vacations at 1-844-528-2229 for assistance. Please note that the first change to your flight + hotel package won't incur any JetBlue change fees. All subsequent changes to your flight + hotel package will result in a $100 per person fee. Changes made to a JetBlue Vacations Flight + Cruise package won't incur any JetBlue change fees.

Can I make a change to my Cash + Points booking?

Yes. Just a heads up, any changes to your booking will result in a cancellation and rebook. You will only have to wait for us to refund your points back to you, which may take up to 7 business days. Also, keep in mind that the package price may have changed, so you may need to rebook at the new rate. Changes cannot be made to a cash + points booking after travel has commenced.

TrueBlue points & tiles

Can I earn TrueBlue points for my JetBlue Vacations flight + hotel package?

Yes!

  • TrueBlue members earn six (6) TrueBlue points per dollar spent on airfare and one (1) TrueBlue point per dollar spent on hotels, cruises, cars and transfers booked as a part of a JetBlue Vacations package
  • Mosaic members earn nine (9) TrueBlue points per dollar spent on airfare and one (1) TrueBlue point per dollar spent on hotels, cruises, cars and transfers booked as a part of a JetBlue Vacations package

Signing up for TrueBlue is free and can be done here.

TrueBlue members will see the TrueBlue points and tiles posted to their account after travel has been completed. If a TrueBlue number is added to the booking after travel, points and tiles will be awarded within 3 weeks. You can sign up to be a TrueBlue member here.

Can I earn tiles on a JetBlue Vacations package?

Yes! You can earn 1 tile for $100 in qualifying spend on your flight + hotel or flight + cruise package.

How do I redeem TrueBlue points on a JetBlue Vacations flight + hotel package?

Redeeming TrueBlue points for a JetBlue Vacations package is easy! Simply visit jetbluevacations.com and select your flight + hotel package. On the payment page you’ll be able to sign in to your TrueBlue account and choose the exact number of points you wish to redeem using our helpful slider tool. You can also call 1-844-JB-VACAY (528-2229) and we’ll assist you with payment.

As a reminder, TrueBlue points can be applied towards the flight, hotel and car portions of your package, excluding travel insurance and certain taxes and fees. TrueBlue points cannot be redeemed for a flight + cruise package or packages that include partner airline flights.

How do I request TrueBlue points for previous Vacations packages?

Call JetBlue Vacations at 1-844-528-2229 for assistance with requesting points for previous trips.

Flights & check-in

How do I select my seat?

If you're booking online, you will only be able to select Core seats at the time of booking. 2 hours after booking, you may purchase Even More® Space seats, change your seats, buy bags and manage your booking on jetblue.comlink opens in a new window operated by external parties and may not conform to the same accessibility policies as JetBlue. Over the phone, you can select any seats at the time of booking.

Itineraries that include Even More® Space seats must be booked by phone.

Where can I check in and check the status of my flight?

You can check in for your flight using your booking code on jetblue.com or on the JetBlue app starting 24 hours prior to departure. We’ll send you an email to remind you.

Where can I add my Known Traveler Number (KTN/TSA)?

You can add your Known Traveler Number when you're checking in for your flight (which can be done 24 hours prior to departure) or by calling us at 1-844-JB-VACAY (528-2229).

JetBlue Vacations Credits

How do I use a JetBlue Vacations Credit to book a package?

JetBlue Vacations Credits can no longer be redeemed online. If you want to use one, simply give us a call at 1-844-JB-VACAY (528-2229), and reference your booking number.

As a reminder, a JetBlue Vacations Credits can be applied to any JetBlue Vacations package (that’s flights + hotel and/or car rental or additional activities, where available). You don’t have to begin your travel before the expiration date listed above, but you DO need to book the travel by that date.

JetBlue Vacations Credits are fully transferable and can be used by anyone the credit holder authorizes. Credit number and name of credit holder will be verified when you call us.

Can I get a gift certificate for JetBlue Vacations packages?

JetBlue does not offer gift certificates for JetBlue Vacations packages.

Can I book a package with a JetBlue Vacations Credit and TrueBlue points?

You can book a package with both a JetBlue Vacations Credit and TrueBlue points by calling us at 844-JB-VACAY (528-2229). However, you cannot book a package with JetBlue Travel Bank Credit and TrueBlue points.

Please note that in the case of a JetBlue Vacation Credit + TrueBlue point booking, TrueBlue points can be applied towards the flight, hotel and car portions of your package, excluding travel insurance and certain taxes and fees. Please note: The TrueBlue account holder must be part of the package. TrueBlue points cannot be redeemed for a flight + cruise package or a package that includes partner airline flights. JetBlue Vacation Credit may be used for any cash portion of the package.

Promo codes & deals

How do I use a promo code?

You’ll be prompted to enter your promo code on the payment screen during checkout. Only one promo code can be applied per booking. Promo codes cannot be used on bookings made with TrueBlue points.

Don’t have a promo code? Make sure you’re signed up for JetBlue Vacations emails to get the latest sales, deals and promotions.

Where can I find deals on vacation packages?

Customers can find our lowest prices and current promotions under Deals at the top of the JetBlue Vacations home page. See current Deals.

How do I apply promos to my booking?

Promotions may include JetBlue promotions and hotel promotions. JetBlue promotions are applied automatically and the prices you see on the search pages include the promotions. Hotel promotions will be specified in the Terms and Conditions. Promotions will be included in the listed price.

  • Promo code
    • You will see the promo code discount on the payment page prior to booking.

  • Discount on base airfare
    • JetBlue will apply a discount on base airfare for all travelers when you book an eligible JetBlue Vacations package. Base airfare does not include government taxes/fees, which still apply to airfare. The offer also does not include any applicable hotel costs or hotel taxes.
    • The savings you receive from this offer will not be specifically displayed upon searching for or purchasing a JetBlue Vacations package. The savings will automatically be included in the base price of your package.
    • Visit our Deals page to see if there is a discount happening now.

  • Hotel promotions
    • Hotels promotions can be anything from getting a free night, free room upgrade, resort credit to a free tote bag, ground transfer and more.
    • Offers that hotels provide on select room categories may differ by property and room category.
    • Hotel promotions are visible on the hotel selection and room selection pages online. If you’ve already made a booking and want to verify the promotion your qualified for, feel free to give us a call.

Hotel info & special requests

How do I make a special room request?

There is a form field on the payment page for special requests that go to the hotel, however, they are not guaranteed.

Are there any resort fees?

Most resort fees are visible on the room select page and in the Terms and Conditions on the payment page.

How do I book a multi-destination trip?

If your itinerary includes more than one destination or hotel, please give us a call at 1-844-JB-VACAY (528-2229). There are no additional fees for booking on the phone.

How do I book a vacation package for a large group?

A JetBlue Vacations package is limited to a maximum of 7 travelers. A new package must be booked for additional travelers at the current price. All prices are subject to change until purchased.

Multiple rooms (up to 7) may be added, subject to availability.

For assistance with group bookings, please call us at 1-844-JB-VACAY (528-2229).


Can I bring a pet on vacation?

Some destinations and hotels are more pet-friendly than others. If you’re planning on bringing a furry family member, please give us a call at 1-844-JB-VACAY (528-2229).


How can I add airport to hotel transportation to my package?

You can add an airport transfer by calling JetBlue Vacations at 1-844-JB-VACAY (528-2229) at least 48 hours before your departure date.

What are the exclusive benefits of booking with JetBlue Vacations?

Best price guarantee

JetBlue Vacations offers you a Best Price Guarantee on all JetBlue Vacations flights + hotel packages originating from the U.S. (including Puerto Rico). If by chance, you find the same package on another approved U.S. competitor website at a lower price within 48 hours of your purchase, we’ll offer an immediate credit to reduce the vacation package price.


Free inflight drinks for 21+

Enjoy your first inflight libation for free automatically when you book with JetBlue Vacations. Our alcoholic beverage offerings include liquor, craft beer and wine. Not available for packages that include partner airline flights.

24/7 support from our travel experts

JetBlue Vacations travel experts are specially trained to help you with your vacation plans. Need help deciding on which Caribbean island is right for you? No problem, our team has local knowledge of each of our destinations. They can be with you every step of the way to recommend hotels, dining and activities that will take your vacation to the next level, and they work around the clock to make sure your vacation is as perfect as you planned. They're available to help answer your questions before you leave for your destination and after you arrive. The team also proactively monitors all our destinations for possible disruptions and attempts to fix these issues before they can impact your vacation. If you have any questions or concerns, give us a call at 1-844-JB-VACAY (528-2229).

Car rentals, activities & insurance

How do I add a car rental, activities and trip insurance to my vacation package?

JetBlue Vacations currently offers vacation packages that include park passes and tours to Disneyland, Universal Orlando and many other attractions throughout our network.

You can add car rentals, activities and insurance after your hotel room selection during checkout online. Or, we can assist you by phone. Just give us a call at 1-844-JB-VACAY (528-2229).

Payment options

What are all the ways I can fund my trip?

With plenty of ways to pay and extend your payment over time, you can maximize your wallet with flexible deals that work best for you. See trip funding options.

How do I use multiple forms of payment?

Online customers can only use one credit card, but if you contact us by phone you can use up to 5 credit cards.

You can also use a JetBlue Vacations Credit by calling at 1-844-JB-VACAY (528-2229). There is no additional fee for booking over the phone.

Which credit cards and forms of payment can I use to book?

We accept Visa, Mastercard, Discover Card, American Express, Japan Credit Bureau (JCB), Diners Club and UATP. Debit cards are accepted with one of the above-listed symbols on them.

Enjoy additional points when you book a JetBlue Vacations package with the JetBlue Mastercard. Not a cardmember? Apply now.

Will I have to pay the hotel/car now or at the counter?

Hotel payment is due when you book, however some hotels have resort fees and may need to be paid at the hotel. If you have questions about your hotel, you can review the hotel detail page or give us a call for assistance.

Rental car payments are included in the total package price and collected at the time of purchase. Additional insurance fees will be charged for international destinations. There may be additional taxes and/or fees charged at the time of return for tolls, gas, and incidentals.

The primary traveler on the booking must be the driver. Driver must be 25 years or older, have a valid driver’s license and a credit card in his/her name. Additional drivers may be added at the counter for an additional cost.

Can I change my payment type after I purchased my JetBlue Vacations package?

If you need to change your form of payment to your JetBlue Card please contact us by calling JetBlue Vacations at 1-844-JB-VACAY (528-2229).

Is MarcusPay still available?

After November 7th, 2023, MarcusPay is no longer accepting new applications. If you have any questions related to MarcusPay, please go to MarucsPay FAQs.